Welcome to UiPath Connector Corner. This episode highlights how our prebuilt Microsoft Teams Connector can channel essential customer service communication across support workflows.

You’ll see:

1. Automating creation of support channel for timely customer notifications

2. Inviting both account owner and customer as guests to the channel
   

3. Sending the case number/URL as a channel message for initiating the support discussion
   

4. Notify the customer via SMS/WhatsApp about the support case and support channel
   

Presenters:

• @Akshay Agnihotri, Product Manager, Integration Service
• Charlie Greenberg, Product Marketing Manager, Integration Service