Welcome to UiPath Connector Corner. This episode highlights how our prebuilt Microsoft Teams Connector can channel essential customer service communication across support workflows.
You’ll see:
Automating creation of support channel for timely customer notifications
Inviting both account owner and customer as guests to the channel
Sending the case number/URL as a channel message for initiating the support discussion
Notify the customer via SMS/WhatsApp about the support case and support channel
Presenters:
- @Akshay Agnihotri, Product Manager, Integration Service
- Charlie Greenberg, Product Marketing Manager, Integration Service
