Boost Customer Experience with UiPath & AWS Contact Center Automation

Nov 18, 2021, 6:00 – 7:30 PM (UTC)

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Americas Virtual Events

34 RSVPs

Come learn how to accelerate customer self-service and agent assistance by seamlessly integrating UiPath automation with powerful AWS Contact Center capabilities. See how to set up bi-directional integration with Amazon Connect, and leverage the Amazon Comprehend Activity Pack as part of AWS Contact Center Intelligence to automate flexible, highly scalable contact center workflows.

About this event

This session is for users that want to integrate AWS contact center capabilities with UiPath, both to learn the art of the possible and to implement immediately. Users will learn about currently available activity packs and integrations on both the AWS and UiPath sides, hearing directly from experts from each company.

In this session you will hear from UiPath and AWS experts on:

  • Using the Amazon Connect Native Integration activity pack and setting up a practical example
  • Setting up authentication and initial configuration on both the UiPath and AWS side
  • Triggering a UiPath job based on input received using both the Activity Pack and Connector
  • Setting up a simple solution incorporating Amazon Comprehend
  • Practical examples of additional workflow actions integrated with both Connect, Comprehend, and other CCI capabilities
  • Prioritizing and selecting critical use cases to improve self-service and agent assistance     

Hosts

  • Diana Gray

    UiPath, Inc.

    Senior Community Marketing Manager – AMER

  • Lynette York

    UiPath

    Principal Technology Alliances Manager

Speakers

  • Mo Roy

    UiPath

    Senior Engineer, Product Technology Alliances

  • Meena Thandavarayan

    Amazon Web Services (AWS)

    Partner Solutions Architect