Boost Customer Experience with UiPath & AWS Contact Center Automation

Southern California Chapter
Thu, Nov 18, 2021, 10:00 AM (PST)

About this event

This session is for users that want to integrate AWS contact center capabilities with UiPath, both to learn the art of the possible and to implement immediately. Users will learn about currently available activity packs and integrations on both the AWS and UiPath sides, hearing directly from experts from each company.

In this session you will hear from UiPath and AWS experts on:

Using the Amazon Connect Native Integration activity pack and setting up a practical example

Setting up authentication and initial configuration on both the UiPath and AWS side

Triggering a UiPath job based on input received using both the Activity Pack and Connector

Setting up a simple solution incorporating Amazon Comprehend

Practical examples of additional workflow actions integrated with both Connect, Comprehend, and other CCI capabilities

Prioritizing and selecting critical use cases to improve self-service and agent assistance     

Speakers


Hosts

  • Diana Gray

    Diana Gray

    UiPath

    Community Marketing Manager – Americas

  • Lynette York

    Lynette York

    UiPath

    Principal Technology Alliances Manager

  • Sean Randle

    Sean Randle

    sYghT TECH LLC

    Program Manager

Organizers

  • Diana Gray

    Diana Gray

    UiPath

    Community Marketing Manager, Americas, UiPath

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  • Sean Randle

    Sean Randle

    sYghT TECH LLC

    Program Manager

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  • Pradeep Shukla

    Pradeep Shukla

    Peraton Inc

    Pradeep Shukla, Chief Technologist

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  • Russel Alfeche

    Russel Alfeche

    qBotica

    UiPath Practice Lead

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  • Jeff Austin

    Jeff Austin

    UiPath Enterprise Account Executive

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