Boost Customer Experience with UiPath & AWS Contact Center Automation

Thursday, November 18, 2021, 6:00 – 7:00 PM UTC

Come learn how to accelerate customer self-service and agent assistance by seamlessly integrating UiPath automation with powerful AWS Contact Center capabilities. See how to set up bi-directional integration with Amazon Connect, and leverage the Amazon Comprehend Activity Pack as part of AWS Contact Center Intelligence to automate flexible, highly scalable contact center workflows.

Process Mining
RPA Developer

About this event

This session is for users that want to integrate AWS contact center capabilities with UiPath, both to learn the art of the possible and to implement immediately. Users will learn about currently available activity packs and integrations on both the AWS and UiPath sides, hearing directly from experts from each company.

In this session you will hear from UiPath and AWS experts on:

Using the Amazon Connect Native Integration activity pack and setting up a practical example

Setting up authentication and initial configuration on both the UiPath and AWS side

Triggering a UiPath job based on input received using both the Activity Pack and Connector

Setting up a simple solution incorporating Amazon Comprehend

Practical examples of additional workflow actions integrated with both Connect, Comprehend, and other CCI capabilities

Prioritizing and selecting critical use cases to improve self-service and agent assistance     


  • Mo Roy


    Senior Engineer, Product Technology Alliances

  • Meena Thandavarayan

    Amazon Web Services (AWS)

    Partner Solutions Architect



    UiPath, Inc.

    Community Marketing Manager – Americas

  • Lynette York


    Principal Technology Alliances Manager

  • Sean Randle

    sYghT TECH LLC

    Program Manager


  • Sean Randle

    sYghT TECH LLC

    Program Manager

  • Pradeep Shukla

    Peraton Inc

    Pradeep Shukla, Chief Technologist

  • Russel Alfeche


    UiPath Practice Lead

  • Diana Gray


    Community Marketing Manager, Americas, UiPath

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