Automated Service Provisioning - zero touch customer support with AWS, Druid & UiPath

Thu, Dec 10, 4:00 PM (UTC)


Virtual event

About this event


Automating important but low-complexity transactions reduces cost, eliminates errors and creates capacity for your staff to help residents with the greatest needs or who are not confident online.

Join us on this free webinar to learn how combining intelligent Chatbots and Robotic Process Automation (RPA) can automatically manage thousands of enquiries and action requests, helping you progress toward a zero-touch customer experience.


  • Automate thousands of service requests with no changes to your existing systems.
  • Reduce call volumes by up to 50%
  • Increase digital inclusion and create capacity to support residents who have the greatest needs or are not confident online.
  • Improve first contact resolution
  • Interact with customers 24 x 7, via any device, any channel and in the language of their choice
  • Reduce costs and eliminate errors


  • Introductions
  • Why you should be working on automated service provisioning now
  • Components of an automated provisioning solution
  • Dacorum Borough Council’s digital strategy and automated provisioning approach
  • DEMONSTRATION: Supporting mental health with automated provisioning
  • Combining automated document processing & human review at scale using AWS Machine Learning
  • How to get started with Robotic Process Automation (RPA)
  • Q&A


  • Cristina Vidu


    Regional Community Manager EMEA

  • Arjun Dhall

    IPA Consultant

  • Jueveria Siddiqui


    RPA Consultant @Deloitte