Customer experience (CX) automation has traditionally focused on using basic robotic process automation (RPA) to reduce average handling times. Using metrics such as First-call Resolution and Net Promoter Score are top of mind for most organizations in assessing CX. With The Fully Automated Enterprise platform you can discover and provide human support for the modern omni-channel customer journey.
In this session, we will address how automation can benefit CX, including:
• How AI and machine learning can deliver enhanced services for users
• How native integrations from cloud telephony solutions, CRM and ERP apps help you achieve a rapid time to value
• How to engage your customers in their channel of choice to create engaging low-code apps and gain insights into their journey and experience