The Following topics would be covered as part of the webinar:

1)  Introduction to Communication Mining: Overview of what communication mining is, and examples of real-life use cases.

2) Key Concepts and Techniques: Explanation of Natural Language Processing (NLP), sentiment analysis, intent detection, entity recognition, and topic classification.

3) Use Cases in Business Analysis: Practical applications of communication mining in improving customer experience, decision-making, and identifying trends from unstructured data.

4) Hands-on Exercise: Interactive session analysing sample communication data to identify sentiment, intent, and extract actionable insights.

5) Best Practices and Discussion: Discussion on best practices, challenges in communication mining, ethical considerations, and an interactive Q&A session with participants.