Conversational Agents in UiPath represent the next evolution of automation where bots move beyond task execution to intelligent, real-time conversations with users. Unlike traditional automations that rely on predefined inputs, these agents can engage in multi-turn dialogues, understand user intent, and dynamically respond based on context.

This session explores how conversational agents bridge the gap between humans and automation by enabling interactive, personalized, and context-driven experiences. Whether it's assisting employees, guiding users through processes, or resolving queries, these agents bring a more human-like interaction layer to enterprise automation.

What You’ll Learn

1. How conversational agents enable multi-turn, real-time interactions instead of one-time task execution

2. The difference between conversational agents vs autonomous agents and when to use each

3. How agents maintain context, handle ambiguity, and ask clarifying questions Leveraging tools and integrations (APIs, RPA workflows, knowledge bases) to extend agent capabilities

4. Designing agents with persona, system prompts, and escalation mechanisms