Creating Your First Case Type

• Creating a new Case Type

• Configuring Case properties

• Defining Case data fields

Designing the Case Lifecycle

• Creating stages

• Configuring milestones

• Defining stage transitions

• Completion criteria

Human Task Management

• Creating User Tasks

• Assigning participants

• Approval workflows

• Due dates and SLAs

Automation Integration

• Invoking UiPath Processes

• Passing Case data to automations

• Updating Case status

• Completing automated activities

End-to-End Case Management Demo

• Creating a Case

• Triggering Case

• Assigning Human Tasks

• User task completion

• Closing the Case

• Reviewing Case History and Audit Trail.